Dear Customers,

Thank you for choosing Shenzhen Friday. We are committed to providing high-quality digital signage products and excellent customer service. All products are carefully inspected before shipment to ensure a reliable user experience.

All products purchased from Shenzhen Friday are covered by the following return and warranty policies.

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1. Return Policy

30-Day Return Guarantee

If you are not satisfied with your purchase, you may request a return within 30 days after receiving the product.

To be eligible for a return:

• The product must be unused or in good condition.
• The original packaging, accessories, and manuals must be included.
• Customers are responsible for return shipping costs unless the product has a manufacturing defect or was shipped incorrectly.

Returned products must be inspected and approved by our customer service team before a refund is issued.

Please contact us before returning any product.

Email:
sales28@szfyd.net

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2. Warranty Policy

All Shenzhen Friday digital signage products include a 1-year warranty from the date of purchase.

The warranty covers:

✅ Manufacturing defects
✅ Hardware failures under normal use
✅ Quality issues caused by product materials or workmanship

The warranty does not cover:

• Damage caused by misuse, accidents, drops, or improper installation
• Unauthorized repairs or modifications
• Damage caused by external factors
• Consumable accessories or cosmetic damage

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3. Product Damage or Defects

Damaged Upon Arrival

If your product arrives damaged or defective:

Please contact us within 7 days after delivery and provide:

• Order number
• Photos or videos showing the issue
• Product serial number (if applicable)

After verification, we will provide a suitable solution, including:

• Replacement parts
• Technical support
• Product replacement
• Refund (if applicable)

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4. Missing Parts or Accessories

If any parts or accessories are missing from your package, please contact us.

We will provide:

• Replacement accessories
• Replacement parts
• Technical assistance

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5. Technical Support

For any product issues, our technical team will provide remote support to help troubleshoot the problem.

Before requesting a return, customers are encouraged to contact our support team so we can provide the fastest solution.

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6. Incorrect Product Received

If you receive a product different from your order:

Please contact us within 7 days with:

• Order number
• Photos/videos of the received product

We will arrange a replacement or appropriate solution.

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7. Refund Process

Once the returned product has been received and inspected:

• Refunds will be processed within 3-5 business days.
• Credit card refunds may take 5-10 business days depending on your payment provider.
• PayPal refunds usually appear within 24-48 hours.

Shipping costs are non-refundable unless the return is caused by a product defect or our shipping error.

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8. Warranty Service

For warranty service, please contact:

Email:sales28@szfyd.net

Please provide:

• Order number
• Product model
• Description of the issue
• Photos or videos if needed

Our team will assist you as soon as possible.