Shipping Time & Delivery Time

We provide worldwide shipping for our digital signage products.

Delivery time depends on the shipping method and destination:

• Express Shipping (DHL / FedEx / UPS): 5-10 business days
• Air Freight: 7-15 business days

Please note that delivery times may vary due to customs clearance, holidays, weather conditions, or other unexpected delays.

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Free Shipping Policy

Free shipping promotions may be available for selected products and regions.

For international orders, shipping costs may vary depending on:

• Product size and weight
• Delivery destination
• Shipping method selected

Please contact our sales team for an accurate shipping quotation.

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About Tracking Logistics Information

After your order has been shipped, we will provide tracking information via email or other communication methods.

You can use the tracking number to check your shipment status through the carrier's official website.

Please allow 1-3 business days after shipment for tracking information to become available.

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About Damaged Packages and Defective Items Upon Arrival

We carefully inspect all products before shipment to ensure quality.

If your package arrives damaged or the product has quality issues:

Please contact us within 7 days after delivery and provide:

• Order number
• Photos or videos of the package/product damage
• Product serial number (if applicable)

After verification, we will provide a suitable solution, including:

• Replacement parts
• Technical support
• Product replacement
• Refund (if applicable)

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About Tracking Information Stagnation

Sometimes tracking information may not update immediately during international transportation.

This can happen due to:

• Customs processing
• Carrier system delays
• Transfer between logistics providers

Please allow some additional time for updates.

If your tracking information has not changed for an extended period, please contact us and we will assist you in checking with the logistics provider.

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Additional Information

• Customers are responsible for providing accurate shipping information.
• Please check your address carefully before placing an order.
• Import duties, taxes, and customs fees may vary depending on the destination country and are the customer's responsibility unless otherwise stated.
• Delivery times are estimates and are not guaranteed due to factors beyond our control.